What we do (our services):
Metro CISM offers a continuum of volunteer lead services to address the stress management needs of emergency services personnel. Our services are offered in preparation for and response to critical incidents. Recognizing that emergency services personnel are disproportionately exposed to critical incidents - we exist to meet these needs.
- Pre-incident training and education to build resistance to stress
- On-scene defusing to support immediate resilience
- Post incident debriefings to speed recovery
- Information and referral to ensure ongoing supports are available for continued recovery.
Who we are:
Our services are provided by volunteer emergency response peers representing law enforcement, fire, emergency medical technicians (EMTs), dispatchers, department chaplains, and mental health professionals. Peer support builds credibility, models the importance of actively addressing trauma, and provides practical methods for healthy stress management. Participants consistently express a high level of satisfaction with the peer-support model with added value of clinical consult and direction of trained mental health professions to ensure high quality services.
Why we do what we do:
A vast majority of emergency response personnel (87%) report physical or emotional impact from a critical incident. Many of these responders rebound through the support of family, friends and department colleagues â€“ others, however, require additional outside support. It is these individuals who are served through defusing, debriefing and 1:1 peer support provided by the Metro CISM Team.
What new functionality we are looking for
Our current platform is on Jumala - which is not user friendly and requires significant paid staff time (redirecting funds that could otherwise be used for programming). We also maintain a second site for our "paging system" which essentially is an SMS system that generates a "page" to all of our team members when we need volunteers for a critical incident stress debriefing or defusing.
We'd like to have the following functionality:
- Merge our 2 websites into one site (or help us streamline our 2 sites).
- Have a site that continues to offer SMS paging of our volunteer team members and allows for tracking of volunteer participation/response to paging.
- Have a platform that is user-friendly/can be maintained by volunteers so more money can be directed to programming (ie - clinical training of emergency response volunteers).
- Have file sharing capability that is accessible to team members (for team guidance used in the field).
-Easier updates to these documents/web-content as edits on the current platform are (at best) arduous (and sometimes flat out impossible).
- Online forms for Training Requests (currently police and fire departments can request training online by filling out a form and submitting it on our website... would like this functionality to continue to be available).
- Registration on website for trainings (if possible - or streamlined to sites like Eventbrite).
How the new functionality will help
We are largely an organization that is "virtual" in operation. Much of our infrastructure is dependent upon technology and we're operating on increasingly outdated systems. Having an updated website would allow us to better engage our volunteers, track participation of volunteer team members, have our website managed by volunteers versus paid staff, direct limited funding to programming versus maintaining our site, and make tools of our work more readily available to our team members. We'd also anticipate that our services would be viewed as more professional and credible as we increase our marketing outreach and presence.
Lastly - and potentially the most impactful - is marketing of some of our conferences/trainings that produce earned revenue (about a third of our income is generated through our annual "Bill Meyers" conference and our paid trainings). Having a professional web-presence would build credibility to this earned revenue strategy and any added capacity to facilitate outreach would undoubtedly support our earned income.
How our organization will use the technology
Who will use the technology
18 Messages from Supporters
We serve those who serve others: The Metro CISM Team provides trained peer support to emergency responders to effectively build resilience and manage critical incident stress for healthier lives, families and communities.
A fully functioning and healthy community of emergency responders who have the tools to manage the stress of their work and personal lives and advocate stress management to their peers.
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